This page explaining the delivery and return conditions for the Moontra UCMS digital service platform has been prepared under Consumer Protection Law No. 6502.
Last updated: March 12, 2026
UCMS is a SaaS (Software as a Service) platform provided digitally. There is no physical product delivery.
The UCMS platform is a digital service and does not require physical delivery. Platform access is provided immediately after successful completion of the payment process.
Subscriptions are automatically renewed according to the selected payment period (monthly/annually).
Pursuant to Article 53 of Consumer Protection Law No. 6502 and Article 15(g) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in services performed instantly in electronic environment and contracts related to the delivery of digital content.
The UCMS platform is a digital service, and access is provided immediately after payment. Therefore, the right of withdrawal ends from the moment access to the service is provided.
Despite the legal expiration of the right of withdrawal, refund evaluations are made under the following conditions with an approach that values customer satisfaction:
If the refund request is approved, the following process applies:
Subscription cancellation and termination are carried out under the following conditions:
For questions regarding delivery and returns:
Moontra Software, Turkey
Requests are responded to within 24 hours at the latest.
Last updated: March 12, 2026