HomeDistance Sales Agreement
UCMS Distance Sales Agreement

Distance Sales Agreement

This agreement has been prepared in accordance with the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

Last updated: March 12, 2026

Article 1 - Parties

This Distance Sales Agreement has been concluded between the SELLER and the BUYER whose information is provided below.

SELLER Information

  • Trade Name: Moontra Software
  • Email: info@moontrasoftware.com
  • Website: moontrasoftware.com

BUYER Information

Buyer information consists of the information provided during registration.

Article 2 - Subject of the Agreement

The subject of this agreement is the determination of the rights and obligations of the parties in accordance with the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the digital service subscription that the BUYER purchased electronically from the SELLER's UCMS (Unified Commerce Management System) platform.

The UCMS platform is a SaaS (Software as a Service) solution that offers multi-platform integration, order management, inventory management, and logistics management services for e-commerce businesses.

Article 3 - Service Information and Pricing

The type, content, duration, and fee of the service are specified on the order summary page. All prices are in Turkish Lira (TRY) and include VAT.

  • Service type and plan are specified in the order summary
  • Prices are in TRY including VAT
  • Monthly or annual subscription options are available
  • Discount applied for annual payments
  • Price changes do not affect the current subscription period
  • Additional modules and features may be priced separately

Article 4 - Payment and Delivery

Payment is made via credit card or debit card with 3D Secure verification through iyzico's secure payment infrastructure.

Access to the UCMS platform, which is a digital service, is provided immediately after payment confirmation. Account information is sent to the registered email address.

  • Instant platform access after payment confirmation
  • 3D Secure safe payment
  • Card information is not stored on our servers
  • Automatic subscription renewal (can be disabled)
  • Invoice sent via email

Article 5 - Right of Withdrawal

Pursuant to Article 53 of Law No. 6502 and Article 15 of the Distance Contracts Regulation, in contracts related to services performed instantly in electronic environment and delivery of digital content, the right of withdrawal cannot be exercised once the service performance has begun.

The UCMS platform is a digital service, and access is provided immediately after payment. The right of withdrawal ends from the moment access to the service is provided.

The BUYER declares that they have accepted this condition before order confirmation.

Article 6 - Refund Conditions

Despite the expiration of the right of withdrawal, the SELLER may evaluate refunds under the following conditions:

  • Refund requests made within 7 days from the payment date
  • In case the platform cannot be used due to technical reasons
  • In case the promised service cannot be provided
  • Refund requests must be made to info@moontrasoftware.com
  • Refund process is completed within 10 business days
  • Refund is made as a return to the payment method (credit card) used

Article 7 - General Provisions

The BUYER agrees to use the UCMS platform only for legal purposes. The account may be suspended in case of illegal activities through the platform.

The SELLER aims for uninterrupted operation of the platform, but temporary interruptions may occur in cases of scheduled maintenance, updates, or force majeure.

The laws of the Republic of Turkey shall apply to disputes arising from this agreement.

  • The platform must be used only for legal purposes
  • Account information must be kept confidential and not shared
  • The SELLER may update service terms with prior notice
  • The SELLER cannot be held responsible in cases of force majeure
  • Istanbul Courts and Enforcement Offices are authorized for disputes

Article 8 - Effectiveness

This agreement comes into effect on the date it is approved electronically by the BUYER. The BUYER declares that they have read, understood, and accepted all articles of the agreement.

The agreement remains in effect until one of the parties provides a termination notice or the subscription period expires.

Contact

For questions regarding the agreement:

Contact

For questions regarding the agreement:

info@moontrasoftware.com

Contact

For questions regarding the agreement:

Last updated: March 12, 2026

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